At Beast Coast Barbell, we strive to provide our customers with top-quality products and outstanding service. If you’re not fully satisfied with your purchase, we’re here to help. Please review our return policy below:
Eligibility for Returns
- Returns are accepted within 30 days of the original purchase date.
- To be eligible for a return, your item must be unused, unopened, and in the same condition as you received it.
- Custom-made or personalized products, such as custom-smelling salts or items with custom branding, are not eligible for returns unless they arrive damaged or defective.
Non-Returnable Items
- Opened or used items (e.g., opened bottles of smelling salts).
- Apparel that has been worn, washed, or altered.
- Clearance or final sale items.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@beastcoastbarbell.com with the following:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
We will review your claim and, if approved, offer a replacement, exchange, or refund.
Return Process
- Contact Us: Email info@beastcoastbarbell.com to initiate a return.
- Approval: Once approved, you’ll receive instructions and a return authorization number.
- Shipping: Pack your item securely, and ship it back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
Refunds
- Refunds will be issued to the original payment method within 7-10 business days of receiving your returned item.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We can offer exchanges for eligible items. Please note that exchanges are subject to product availability. If the item is unavailable, a refund will be issued.
Questions?
If you have any questions or concerns about our return policy, feel free to contact us at:
Email: info@beastcoastbarbell.com
Phone: 1-774-254-7095
Thank you for supporting Beast Coast Barbell!
